It is very important to us that you love your purchases and they are exactly what you expected, and we understand the uncertainty of buying clothing online. If you require any further assistance with information about your product you can email firstname.lastname@example.org or call 03 05008152 and the Monte Staff would be more that delighted to assist you.
We offer exchanges or credit notes for change of mind returns which includes incorrect sizing, please email email@example.com within 14 days of purchase date and provide your name, order number and exchange details. Once you have received authority to return your order, you can send it straight to us. Buyer is responsible for return shipping.
NO return will be accepted after 14 days of date of purchase.
To be eligible for an exchange, your item must be unused and in the same condition as you received it. All tags MUST be intact and in original packaging. There must be NO damage to items (ie. marks, tears or makeup stains.) There must be NO odours (ie. cigarette smoke, Perfume, deodorant, alcohol, body odour.) The item must be unworn.
Any item returned that fails the above conditions, will NOT be accepted.
Please do not send your purchase back to the manufacturer.
Gifts cards are non refundable.
Acceptance of the Goods
The buyer is responsible for inspecting the shipment for any faults. The buyer must notify us within 5 working days of receiving the goods and advise the goods are faulty. We will always return or repair faulty items and will pay for postage costs incurred to you.